IFA Respects Your Privacy
IFA understands the fact that your privacy is very important to you. Our policyholders have trusted us with their insurance needs for over 25 years, and it is important to us to maintain a high degree of integrity. We want you to understand how we protect your privacy when we collect and use information about you. IFA does not sell your personal information to third parties.
The Information We Collect
We may collect non-public personally identifiable information ("Information") as follows:
Information We Obtain From You
Information you provide to us during the quoting and/or application process, such as your name, address, phone number, e-mail address, social security number, driver's license number, or date of birth;
Information About Transactions
Information about your transactions and experiences with us and others, such as your balance, payment history, when you have a claim, or coverage and vehicle changes;
Information From Third Parties
Information obtained from consumer reporting agencies, which provide us with motor vehicle reports, claim reports and/or consumer credit information where permitted by law.
The Information We Disclose
Information about our customers or former customers will only be disclosed as permitted or required by law. Information about our former customers will be safeguarded to the same extent as information about our current policyholders. Information about you which has been collected is maintained in your policy and/or claims records. We use this Information to process and service your policy and settle claims or with your consent or as directed by you. We may also disclose it to persons or organizations as necessary to perform transactions you request or authorize.
Example: We must exchange information about you with our agents, investigators, appraisers, attorneys and other persons who are or will become involved in processing your application and servicing your policy or any claims you may make.
Example: When you are involved in a claim, policy information is provided to adjusters and the appropriate businesses that will repair your vehicle.
We may also share your Information for other permitted purposes, including:
- with another insurance company if you are involved in an accident with their insured;
- with our reinsurers;
- with insurance-support organizations that detect and prevent fraud;
- to medical professionals or institutions in order to verify coverage or conduct operations or services audits;
- with state insurance departments or other governmental or law enforcement authorities if required by law or to protect our legal interests or in cases of suspected fraud or illegal activities; or
- if ordered by a subpoena, search warrant or other court order.
Confidentiality and Security
We restrict access to nonpublic personally identifiable information about you to those employees whom we have determined need to know that information to provide products or services to you. We maintain strict physical, electronic and procedural safeguards designed to protect your Information from unauthorized access by third parties. In addition, all IFA employees sign and are bound by a Confidentiality and Non-Disclosure Policy.
Additional Information for our Web Site Users
IFA collects information in three categories when you visit our Web site. IFA stores information collected by general browsing, when you request a quotation, and when you request policyholder service transactions in a secure environment behind our firewall.
When you are browsing the Web site for general information, browsing patterns are stored in our database for review. IFA reviews customer web browsing patterns to enable us to enhance pages of particular interest to you.
If you are using a security-enabled web browser such as Microsoft Internet Explorer 3.0 or better, or Netscape Navigator 3.0 or better, the information you send to us is encrypted. To access policy documents or bills electronically, you will need to use a security-enabled web browser, with 128-bit encryption installed, such as Microsoft Internet Explorer 4.0 or better, Netscape Navigator 4.07 or better or other similarly enabled browser. We use an industry standard Secure Socket Layer to allow for encryption of sensitive personal information such as name, address, credit card or bank account information you have been requested to provide on-line.
IFA may place a small text file called a "cookie", on your computer's hard-drive to identify you when you return to our web site. No personal information is stored in the cookie.
If you have provided us with your e-mail address, IFA may use your e-mail address from time-to-time to communicate new services, special offers, and to confirm completion of transactions, unless you request that we not communicate with you by e-mail. If you do not wish to be contacted by e-mail for non-policy related communications, please provide your name and, if you are a policyholder, your policy number when selecting the following e-mail link: underwriting@ifaauto.com.
This website provides some links to third-party websites that are not owned by IFA. IFA has no control over their privacy practices and assumes no responsibility in connection with your use of their websites. We recommend that you check the privacy policy of any website before you provide any personally identifiable information.
Further Information
If you have any questions or would like more information, please write to us at:
Privacy AdministrationIFA
14 Walnut Ave.
Clark , NJ 07066
or include your name and policy number and e-mail us at underwriting@ifaauto.com.
